Terms and Conditions for Purchases through our Website

This page (together with our [Privacy Policy]) tells you information about us and the legal terms and conditions (Terms) on which any of the products or services  made available for sale (Products) by third-party sellers (Seller(s)) listed on our website, https://shop.hadithoftheday.com (together our site), are sold to you. Please make sure you read and understand these Terms.

We amend these Terms from time to time as set out in clause 6 (“Our Right To Vary these Terms”). Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 2 May 2019.

1. INFORMATION ABOUT US

   1. We operate our site. We are Hadith of the Day Limited, a company registered in England and Wales under company number 07850002 and with our registered office at Carleton House, 266-268 Stratford Road, Shirley, Solihull, West Midlands, United Kingdom, B90 3AD (“HOTD”, “we”, “us” or “our”).

   2. You can contact us by writing to us at engage@hadithoftheday.com.  

   3. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.  When we use the words “writing” or “written” in these terms, this includes emails.

2. USE OF OUR SITE

   1. Your use of our site is governed by our Website Terms of Use [link]. Please take the time to read these, as they include important terms which apply to you.

3. HOW WE USE YOUR PERSONAL INFORMATION

   1. We only use your personal information in accordance with our Privacy Policy [link]. Please take the time to read our privacy policy, as it includes important terms which apply to you.

4. THESE TERMS

   1. These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

   2. You acknowledge that you will not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

   3. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms.

5. TERMS FOR BUYERS

   1. When you buy from a Seller on our site, you are dealing directly with the Seller only. HOTD is not involved with the parts of the transaction which involve the Products, their delivery or performance. We are only involved with facilitating payment for the Products using a third-party provider for onward forwarding to the Seller (see clause 10.1). Read the item description and Seller’s policies before making a purchase and ensure that you provide accurate delivery and contact information to the Seller.

   2. We do not pre-screen Sellers and therefore does not guarantee or endorse any items sold on our site or any content posted by Sellers.

   3. At the time of placing an order, details of the Seller will be provided to you.

   4. Once you are happy to continue to place an order, you will receive an e-mail from us acknowledging that we have received your order.  We will confirm our acceptance of your order by sending you an e-mail that confirms that your order and payment have been received by us (Payment Confirmation).

   5. Once we have sent you a Payment Confirmation, we will notify the Seller that the order has been placed. The Seller will then make contact with you directly regarding the processing and completion of your order under the Seller’s own terms and conditions.

   6. If the Seller is unable to supply you with a Product for any reason, they will inform you of this directly by e-mail or another agreed method.

   7. Where you have incorrectly submitted an order, please contact us as per clause 1.2 and also the Seller directly.

6. OUR RIGHT TO VARY THESE TERMS

   1. We amend these Terms from time to time.

   2. We may revise these Terms as they apply to your order from time to time under the following circumstances:

      1. to deal with technical problems or make minor technical changes notified to us by a Seller;

      2. changes in relevant laws and regulatory requirements; or

      3. updates or other changes to the Products notified to us by the Seller.

7. PRODUCTS AND DELIVERY

   1. Delivery shall be completed in accordance with the each Seller’s own terms and conditions of sale. If you require more information or images of a Product prior to completing your order, you must contact the Seller directly using the details provided.

8. INTERNATIONAL DELIVERY

   1. If you order Products through our site and require delivery to any international delivery destinations offered by the Seller, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  You will be responsible for payment of any such import duties and taxes. Please contact the Seller and local customs office for further information before placing your order.

   2. You must comply with all applicable laws and regulations of the country for which the Products are destined or in which they are used. This is your sole responsibility.

9. PRICE OF PRODUCTS AND DELIVERY CHARGES

   1. The prices of the Products as quoted on our site at the time you submit your order are the sole responsibility of the Seller. If you discover an issue with the price of your product, please contact the Seller directly using the details provided by them.

   2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date the Seller supplies the product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.

   3. The price of a Product may or may not include any applicable delivery charges. Delivery charges are as advised to you during the check-out process and before your order is confirmed. If in any doubt as to the total cost of products, you must contact the Seller directly.

   4. Please refer to the individual Seller’s terms and conditions of sale with regards to the pricing of Products.

10. HOW TO PAY

    1. Payment for Products is made to us using PayPal. Your payment will be subject to PayPal’s terms and conditions of payment. Please note that you are responsible for paying any currency exchange, or other payment charges.

    2. Once we have received payment and sent Payment Confirmation to you, we will notify the Seller who will proceed to contact you directly regarding the processing of your order.

    3. Payment for Products and all applicable delivery charges is in advance unless otherwise stated. Sellers will not dispatch any goods until we have received your payment in full.

11. CANCELLATION RIGHTS

    1. Please refer to the Seller’s own cancellation policy terms and conditions. For most products bought online you have a legal right to change your mind within 14 days from your receipt of the Products and receive a refund. Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulations), you may cancel the order at any time within 14 days of your actual receipt of the Products (Cancellation Period) for any reason, subject to certain restrictions and exceptions in the Regulations. Some Seller’s may offer a longer cancellation period, therefore always read the Seller’s cancellation policy and any of their other terms and conditions of sale carefully;

    2. If you have decided to cancel or return your order, you must contact the Seller. In the case of returns, once the Seller has confirmed receipt of any returned Products or that they have agreed to cancel your order, we will refund you the price you paid for the products including delivery costs (subject to clause 11.3(b)) by the same method you used for payment. Deductions from the price may be made, as described below.

    3. If you are exercising your right to change your mind:

       1. The Seller may decide to reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which is beyond what is necessary to establish the nature, characteristics and functioning of the goods. If we refund you the price paid before the Seller is able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay back an appropriate amount. Always refer to the Seller’s applicable terms and conditions.

       2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method offered by the Seller. For example, if the Seller offers delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. Always refer to the Seller’s applicable terms and conditions or contact the Seller directly.

    4. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then, if the Seller has not offered to collect the Products, your refund will be made within 14 days from the day on which the Seller has confirmed to us that they have received the Product back from you in a saleable or otherwise unchanged condition.

12. IF THERE IS A PROBLEM WITH THE PRODUCT

    1. We take no responsibility for Products sold to you by a Seller and have no liability to you for the quality or performance of Products purchased from Sellers through our site. If you have any questions or complaints about Products, or you wish to exercise your legal rights to reject Products, please contact the Seller directly.

13. OUR LIABILITY

    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Terms or our failing to use reasonable care and skill. Our liability for loss and damage will be limited to the price paid for the Products including any costs of delivery (subject to clause 11.3(b)).

14. EVENTS OUTSIDE OUR CONTROL

    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 14.2.

    2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

    3. If an Event Outside Our Control takes place that affects the performance of our obligations:

       1. we will contact you as soon as reasonably possible to notify you; and

       2. our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects supply of Products to you (such as where payments for Products cannot be processed etc.), please contact the Seller to arrange a new supply date after the Event Outside Our Control is over.

    4. You may cancel an order affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact the Seller as soon as possible.